WARRANTY POLICY
GENERAL TERMS OF WARRANTY:
1. All electronic products sold on the MAZAYAK.COM
trading platform are secured for two years (manufacturer's warranty) except
accessories.
2. Except for Apple products (accessories
warranty: 1 year), accessories for other electronic devices are subject to a
six-month warranty from the date of receiving the product.
3. The warranty services provided by the
seller are not under the responsibility of MAZAYAK.COM. This includes the
availability of spare parts, repair duration, and/or quality of repairs, and
the customer can communicate directly with the warranty service provider in the
event of any complaint or inquiry for a required service.
4. To benefit from the warranty services,
please make sure that the original invoice of the product exists to verify the
serial number and the validity of the warranty period (the warranty card is
brought to the device if available).
5. The repair period takes a maximum of 15
working days for damages covered by the warranty.
6. The customer is entitled to a temporary
device or compensation (product price ÷400 × days of delay) in the event of
delays in providing spare parts, delays in maintenance, or a manufactured
defect in the product.
7. The customer can receive an alternative
product or refund of the purchase value after deducting the value of use and
the missing accessories if it’s qualified within the rules and regulations
of the Ministry of Commerce and Industry.
8. Each product's life cycle may vary and the
customer can review the product manual or contact the authorized agent for more
details.
9. We apply the policy of some service
centers that may ask you to pay for products that are classified as out of
warranty and you refuse to pay for the repair.
10. The warranty does not include damage caused by accidents, misuse, liquid
spillage, or other external causes.
11. The customer must ensure that the product is packaged in the original
carton or properly packaged to avoid any damage during the shipping process,
and the MAZAYAK.COM will not be liable in the event of a break or damage to the
product in this case and the product in question will be returned to the
customer without maintenance.
FREE RECEIPT
AND DELIVERY POLICY FOR THE DEVICE:
1. MAZAYAK.COM provides free delivery of the
customer's product to the service provider and includes only the malfunctions
of the products covered by the warranty.
2. The free delivery service requires four to
seven working days which in this case will not be calculated from the repair
period.
3. The customer can communicate with the
warranty service providers directly to follow up on the status of the product
or make claims to the warranty service providers, and all information will
be provided to the service providers through representatives of the
warranty department in MAZAYAK.COM.
* Free receipt
and delivery service is not considered within the repair period of the product.
** The value
of use is calculated at 5% of the value of the product at the time of purchase
for each month starting from the date of purchase so that the value does not
exceed 80% of the value of the product.