Privacy Policy
This privacy policy is the basis on which we will deal
will process any personal data, including but not limited to payment data, and
other data we collect from you or other sources or those you provide to us
(referred to as "data") to access and use www. MAZAYAK.COM. com . We recognize
the importance of this data, and we are committed to protecting and
respecting your privacy. Please read the following carefully to understand our
data practices. By using our services, you consent to the handling of data by
this Privacy Policy.
References to a pronoun (or similar) in this Privacy
Policy are references to the Green Card Corporation, and references to “you” or
“user” are references to you as an individual or legal person, as the case may
be.
What data may we collect from you?
- We
may collect and process the following data:
- Data
that you provide by filling out forms on the Site, including data provided
upon registration to use the Site and other shared registrations (eg,
social media logins), subscribing to our services, publishing materials,
or requesting other services.
- Data
you provide when entering a competition or promotion through our site,
completing a survey, voting, or submitting reviews, testimonials, or
feedback.
- Data
you provide to us, or that we may collect from you when you report any
difficulty you experience when using our Site.
- Recorded
correspondence log if you contact us.
- Public,
aggregated, demographic, and non-personal data.
- If
you download or use our mobile app, we may be able to access details
regarding your location and mobile location, including your device's
unique identifier.
- Details
of the transactions you made through our Site and details of our
processing and delivery of the goods you have requested.
- Details
about your computer, including, for example, your IP address, operating
system, browser type, as well as data on your overall Internet data usage
(e.g., by using a technology that stores or accesses data on your device,
such as cookies, conversion tracking code, web beacons, etc. (collectively
referred to as "cookies").
- Your
email address that was provided to us by third parties assuring us that
you have agreed to share it.
- Any
other data we consider necessary to enhance your experience using the
Site.
How your data is going to be used?
We might use your data in the following cases:
- To
provide you with the information, products, or Services you request from
us or see that you may be interested in, and where you have agreed to be
contacted for such purposes.
- To
provide you with location-based services, such as advertising, search
results, and other content assigned to you.
- To
implement the obligations resulting from any contracts between you and any
other entity that uses our Site, or between you and us.
- To
improve our Services and to provide better and more customized services.
- To
ensure that the content of our Site is presented most effectively for you
and the device you use to access our Site.
- To
notify you of changes made by our Site.
- For
any other reason we deem it necessary to enhance your browsing experience
on the Site.
- To
manage incentive programs and fulfill your requests for such incentives,
and/or to allow you to participate in competitions and notify you if you
win.
To whom your data may be disclosed?
- Our
customers' data is a very important part of our business. Therefore, we
share data only as mentioned below and with companies that follow
practices that have protection advantages and, with at least to a minimum
similar practice to the ones contained in the Privacy Policy:
- To
carry out your transactions, these other companies may store the data in a
digital wallet so that your use of our services can be more efficient.
You understand how important it is for these companies to
access relevant data to perform their tasks. We make sure that these companies
do not use the data for other purposes. We may also receive data from these
companies (e.g., delivery data and updated addresses) for use (e.g., to correct
our records and deliver goods for any purchase you make). By using the Site,
you agree to transfer, store, use, and disclose data between our affiliates and
non-affiliated service providers wherever they are located. These companies are
contractually obliged to respect the privacy of the data.
- Marketing
and promotions. We may also use data to provide you with information about
goods and services that may be of interest to you as well as to enhance
your experience in browsing and using the Site, service messages, new
features and improvements, special offers, and events of interest. We may
communicate with you via various channels, including but not limited to
emails, web notifications, posts, telephone, application messages, and
news article transfer cards.
We may allow a third party to use data, for example, we
may provide data to advertisers to help them reach their target audience and to
enable us to comply with our obligations towards those advertisers (i.e., by
showing their ads to the target audience).
In addition, to participate in some of our competitions
and promotions, you may be asked to provide additional data. For example, if
you win a competition, you may be asked to submit more personal data to confirm
your eligibility for the award you have won. This data collection process is
carried out by us or by participating sponsors or sellers of promotions. Please
note that you should review the privacy policies of this third party to learn
how it uses any data it collects.
- Business
Transfers: If our company or all of our assets are acquired, then
customer data will be one of the assets transferred to the new owner.
- Protecting
our Site and Other Sites: We disclose a customer's account and other
personal data when we believe such disclosure is appropriate to comply
with laws, law enforcement investigations, and to protect the rights,
property, or safety of our users, or others. This includes exchanging data
with other companies and organizations for a variety of reasons, including
fraud protection and credit risk reduction.
Please note that our Site may occasionally contain links
to and from our corporate networks, advertisers, and affiliates, and if you try
to access one of these links, please note that these sites have their privacy
policies and that we will not be liable for such policies. Please check the
policies of these sites before providing any personal data or other information
to them.
How is your data stored?
The data we collect from you may be transferred or stored
at a site outside US. It can also be processed by a team working outside US.
However, this team works for us or a supplier of ours. This team is involved,
among other tasks, in fulfilling your order, processing payment details, and
providing support services.
We will store data for as long as necessary by this
Privacy Policy or if required to comply with any law. The data may be
transferred, stored, processed, and used by affiliate companies or
non-affiliated service providers in one or more countries outside the country
to which you belong. It is also possible to transfer and store your payment
data by our affiliate companies to process payments and provide technical
support services.
What are the protective standards applied?
We take the necessary technical, commercial, technical,
and administrative steps to ensure that data is handled safely and in line with
this Privacy Policy, to protect data from unauthorized access, alteration,
disclosure, or destruction. We may use, for example, encrypted electronic data
protection technology as it is being sent to our Site, as well as an external
electronic firewall, and electronic firewall technology on the Site's hosting
computer so that we can block malicious attacks on the web. Only employees,
service providers, and agents who know the data will be allowed access to it to
carry out their work.
You need to ensure that your password and device you use
to access our Site are protected to avoid unauthorized access by third parties.
You are solely responsible for keeping your password confidential, for example,
make sure you sign out after you have finished using a common-use device.
Unfortunately, sending data over the web is completely
unsafe. However, we will do our utmost to protect the data, but we do not
guarantee the protection of the sent data to our Site, and you alone bear the
consequences for the risks of sending any data.
How are you to access and edit data?
You can access a wide range of data about your account
and your dealings with the Site to view and update the data in some cases.
- Examples
of data that you can easily access on the Site:
- Updated
data regarding the latest orders you've made.
- Personal
identification data (including name, email, password, correspondence, and
personalized advertising preferences).
- Payment
settings (including credit card information).
- E-mail
notification settings.
- You
can refuse to receive our future marketing messages at any time by
adjusting your customer's messaging preferences, through the unsubscribe
link provided in the email. To shop through the mobile App you'll need to
adjust the notification settings in the general section of your mobile
phone.
In addition, our system will place cookies when you sign
in to the Site to ensure a pleasant and seamless user experience across the
Site. You can deactivate cookies by changing your browser settings. If you
deactivate cookies, this will affect how our Site works and you may not be able
to access or use some or all of the functions on the Site. For example,
performance cookies collect information about how you use the Site — that is,
the pages you visit most of the time — allowing us to provide you with targeted
and relevant options that enhance your browsing experience and usage of the
Site.
We may keep a copy of the data to comply with the laws,
particularly when you update the information where we keep a copy of the
previous data to preserve in our records.
What if our privacy policy is amended?
Our work is constantly undergoing changes, so our Privacy
Policy may be affected and need to be amended in parallel. We will publish the
current version of this Privacy Policy on the Site and it will remain in effect
from the date of its publication on the Site or upon a date we set as the date
of its entry into force.
We may periodically send reminders via email of our
notices and terms, but you should frequently visit our Site to check the latest
amendments.
You should check the Privacy Policy regularly. Your
continued use of the Site following any changes constitutes your consent of
this Privacy Policy as amended.
how to contact us?
If you have any queries regarding your data on the Site,
please contact us at (CARE@MAZAYAK.COM.com) and let us know the exact
description of your inquiries, and we will process and respond to them
accordingly.
WARRANTY POLICY
GENERAL TERMS OF WARRANTY:
- All
electronic products sold on the MAZAYAK.COM platform are secured for two
years (manufacturer's warranty) except accessories.
- Except
for Apple products (accessories warranty: 1 year), accessories for other
electronic devices are subject to a six-month warranty from the date of
receiving the product.
- The
warranty services provided by the seller are not under the responsibility
of MAZAYAK.COM. This includes the availability of spare parts, repair
duration, and/or quality of repairs, and the customer can communicate
directly with the warranty service provider in the event of any complaint
or inquiry for a required service.
- To
benefit from the warranty services, please make sure that the original
invoice of the product exists to verify the serial number and the validity
of the warranty period (the warranty card is brought to the device if
available).
- The
repair period takes a maximum of 15 working days for damages covered by
the warranty.
- The
customer is entitled to a temporary device or compensation (product price
÷400 × days of delay) in the event of delays in providing spare parts,
delays in maintenance, or a manufactured defect in the product.
- The
customer can receive an alternative product or refund of the purchase
value after deducting the value of use and the missing accessories if it’s
qualified within the rules and regulations of the Ministry of Commerce and
Industry.
- Each
product's life cycle may vary and the customer can review the product
manual or contact the authorized agent for more details.
- We
apply the policy of some service centers that may ask you to pay for
products that are classified as out of warranty and you refuse to pay for
the repair.
- The
warranty does not include damage caused by accidents, misuse, liquid
spillage, or other external causes.
- The
customer must ensure that the product is packaged in the original carton
or properly packaged to avoid any damage during the shipping process, and
the MAZAYAK.COM will not be liable in the event of a break or damage to
the product in this case and the product in question will be returned to
the customer without maintenance.
FREE RECEIPT AND DELIVERY POLICY FOR THE DEVICE:
- MAZAYAK.COM
provides free delivery of the customer's product to the service provider
and includes only the malfunctions of the products covered by the
warranty.
- The
free delivery service requires four to seven working days which in this
case will not be calculated from the repair period.
- The
customer can communicate with the warranty service providers directly to
follow up on the status of the product or make claims to the warranty
service providers, and all information will be provided to the service
providers through representatives of the warranty department in MAZAYAK.COM.
* Free receipt and delivery service is not considered
within the repair period of the product.
** The value of use is calculated at 5% of the value of
the product at the time of purchase for each month starting from the date of
purchase so that the value does not exceed 80% of the value of the product.
Terms of Use
Welcome to www.MAZAYAK.COM.com
website ("Site").
These Terms of Use and all additional policies and
conditions (if applied) on the site set out the terms on which we provide you
with access to and use of the site, services, and applications, including our
mobile application (collectively referred to as "services"). You can
find out all additional policies and conditions on www.MAZAYAK.COM.com ("Legal
Documents"). These legal documents are incorporated by reference into
these Terms of Use.
By accessing and/or registering and/or continuing to use
or the services, you agree to comply with these Terms of Use and legal
documents with immediate effect.
These Terms of Use and legal documents are subject to
amendment by us at any time. Your continued use of the site after any change
has been published means that you agree to these Terms of Use and the amended
legal documents.
About the site
This website is an e-commerce platform that allows
corporate and business users to view and sell products and allows companies and
individuals to purchase a variety of products.
We reserve the right to provide new services and to
update or withdraw any of the services, at our discretion without any
liability.
- Registration
requirements
- You
are entitled to register as a buyer or seller and benefit from the
services if you have the following eligibility criteria:
- For
buyers:
- You
are of legal age to be able to purchase products in your country of
residence.
- Be
able to provide an address in US for the delivery of products.
- For
sellers:
- To
have a trading company registered by your state laws.
- To
have a valid business license.
- That
you provide proof of authorization for individuals who register or use the
site.
- Provide
proof of identity to the authorized person.
- Provide
supportive bank statements.
- You
acknowledge and agree that additional requirements may apply to certain
categories of Products.
- To
register on the site, we will need to provide some information, and your
registration on the site will not be accepted if the necessary information
is not provided to us. We reserve the right to reject any registrations
without giving reasons. We also have the right to carry out the necessary
verifications to verify your identity and registration requirements.
- Once
you have successfully completed your registration, your registration
continues for an indefinite period, subject to the possibility of
suspension or cancellation by section 6 of these Terms of Use.
- Your
obligations
- When
you use or access the Services, you agree to the following:
- Your
responsibility to maintain privacy and restrict access to and use of your
account and password, and to agree to take responsibility for all
activities that occur under your account and password.
- Agree
to notify us immediately of any unauthorized use of your password,
account, or other breaches of the site's safe use standards.
- Provide
complete, real, accurate, and current information about yourself and your
use of services as specified by us.
- Non-disclosure
to third parties (except what is necessary or specified by us) about the
user information provided to you.
- Cooperate
with our requests for additional information regarding your eligibility
and use of our services.
- When
you use or access services, you agree that you will not:
- Post,
include, or upload any content or material that is inappropriate or
prohibited on our Site, including:
- Post
or include content or material that is morally or religiously
inappropriate in any way.
- Post
or include content or materials that do not comply with local law, Islamic
law, rules and ethics, values, morals, and traditions.
- Post
or include content or material that may threaten national security.
- Post
or include content or materials that may promote or fall into gambling.
- Use,
post, or include securities, shares, bonds, instruments, any other
securities, or any of the assets.
- Post
or include living or dead creatures and/or any part of any animal that has
been kept or preserved by any artificial or natural means.
- Post
or include any of the weapons.
- Post
or include alcohol, tobacco products, drugs, mind-altering substances,
sleeping substances, alcohol of any kind, and medical medicines.
- Post
or include, materials that are defective, false, damaged, misleading, or
may cause harm when used naturally for the benefit of the health of
another user of the site.
- Use
non-transferable vouchers.
- Post
or include chemicals
- Post
materials that you are not entitled to share or include.
- Post
counterfeit or plagiarized materials.
- Break
or circumvent the law, violating any third-party rights, our regulations
or policies, or violating decisions regarding the status of your account.
- Use
the services if you no longer meet the eligibility criteria for use, or
are unable to enter into legally binding contracts, or your account has
been temporarily suspended or indefinitely.
- Not
pay for products you have purchased, unless there is a legal reason to
support this in any of our policies.
- Not
deliver customers the products that you have sold (if applicable) unless
there is a legal reason to support your position and is mentioned in any
of our policies.
- Use
the contact information provided to you during the transaction through the
Site to increase your sales outside the Site's boundaries or through other
sites.
- Manipulate
the price of any of the products.
- Interfere
with the lists of other users.
- Take
any action that would reduce the evaluation of the site and the rating
systems.
- Post
false, inaccurate, misleading, deceptive, defamatory, or similar content.
- Transfer
your account to another party without prior written consent from us.
- Post
spam or similar messages or emails.
- Spread
viruses or any other technology that may harm our services or the
interests or property of other users.
- Breach:
- Laws
that are related to Copyright, trademark, patent, ethics, advertising,
database, and/or any intellectual property rights (collectively referred
to as "intellectual property rights”) that concern us or
our licensees.
- Any
intellectual property rights relating to third parties.
- Collect
information about users without their consent.
- Or
circumvent any of our technical procedures for providing services.
- Intellectual
property rights
- Except
for rights expressly granted by these Terms of Use:
- All
content on the site is part of our own property or the property of our
licensees, including but not limited to text, charts, logos, images,
audio clips, digital downloads, and software. We (or our licensees, as
the case may be) reserve all rights, title, and interest in the Site and
the Services, including, without limitation, all intellectual property
rights mentioned in these Terms of Use.
- Also,
all the rights, title, and interests of any other information, material,
or content you provide through your use of the services in addition to
all your intellectual property rights contained under these Terms of Use
will become ours
- You
agree that you are not entitled to use our trademarks without prior
written consent.
- All
rights that are not expressly granted to you in these Terms of Use are
reserved to us or our licensees.
- Guarantees,
pledges, and declarations
- Guarantees,
pledges and acknowledges the following:
- Full
compliance to continue to operate by applicable laws, rules, and
regulations, including but not limited to compliance with legislation
relating to privacy laws and content regulation.
- You
have full authority to contract under these Terms of Use, and your
performance of your obligation under these Terms of Use does not conflict
with:
- Any
laws, rules, regulations, or governmental guidelines to which you are
subject.
- Any
of the other agreements that you are a party in, or to which you are
bound.
- If
you create or use an account on behalf of a company, you are authorized
to act on behalf of that company and ensure its obligation to operate
with the Terms of Use. This account is owned and managed by this
company.
- You
own or are authorized to grant the rights and licenses you have granted
us under these Terms of Use.
- Any
content you have provided as part of your use of the services and any of
the products you list does not violate the rights of third parties
anywhere around the world, including but not limited to any intellectual
property rights (whether registered or not).
- Subject
to clause 5.1, services are provided to you on their "current
status" without guarantees, undertakings, or declarations. We
disclaim all warranties, representations, or representations of all forms,
whether express, implied, or additional, including but not limited to all
warranties, representations or representations of merchantability, fitness
for a particular purpose, general or non-infringement, or breach of any
rights or that our Services are safe, free from defects, will operate without
failure, will be timely or generally.
- Furthermore,
although we try to be as precise as possible, we do not guarantee that
product specification or any other content of any service is accurate,
complete, reliable, up-to-date, or error-free. In addition, based on being
a buyer, you agree that we are not responsible for examining or testing
lists or the content of the services provided by us or by third parties
and that you will not attempt to hold us responsible for any errors or
defects in any of the lists. Based on being a seller, you are responsible
for reviewing the accuracy of the content on your lists and you will not
attempt to hold us or the content/brochure providers responsible for the
errors or inaccuracies.
- Liability
and compensation
- Nothing
in these Terms of Use shall limit or exempt either party's liability for:
- Fraud,
or fraudulent, by this party.
- Death
or personal injury as a result of this party's negligence.
- Any
other responsibilities that cannot be limited or waived by applicable
law.
- Subject
to clause 5.1, and in no event shall we, our parent company,
subsidiaries, affiliates, directors, managers, officials, agents,
employees, suppliers, subcontractors, or licensees be liable for any
action, - whether based on a claim, claim in the contract, damage,
negligence, breach of legal duty or breach of these Terms of Use - will
also not be liable for any claim of loss of profits, loss of data or
information, malfunction of work, financial loss, any private or indirect
damages, or accidental, even if we subsidiaries, managers, officials,
agents, employees, licensees, suppliers or subcontractors are notified of
the possibility of such damages.
- In
addition to the extent permitted by applicable law, we (including our
parent company, subsidiaries, affiliates, directors, officials,
agents, employees, suppliers, subcontractors, or licensees) will not be
held responsible, and you also acknowledge that you will not hold us
accountable for any damage or loss caused directly or indirectly by:
- Content
or other information you provide when you use the services.
- Your
use of or inability to use the services.
- Pricing,
shipping, coordination, or any other instructions provided by us.
- Delay
or interruption in the clause of services.
- Viruses
or other malicious software found through accessing the Services.
- Service
errors, failures, or inaccuracies in any way.
- Damage
to your device through the use of products sold on the site or through our
services.
- The
content or actions or inactions of third parties who use our Services.
- Suspend
or other actions we may take related to your use of the services.
- The
period in which your listings appear in search results or how they appear.
- Your
need to modify practices, content, or behavior, or your loss or inability
to do business as a result of changes to these Terms of Use.
- Subject
to clause 5.1, if clause 5.2 or 5.3 is held to be unenforceable for any
reason, our aggregate obligations are limited to that of our parent,
subsidiaries or affiliates and their directors, or its officers, agents,
employees, suppliers, subcontractors or licensees to you whether as a
result of any action or claim in contract, negligence, breach of any legal
duty or otherwise resulting from, or in connection with these Terms of
Use, to be within the limits of maximum, the minimum value of:
- The
price at which the product was sold on the site and the original shipping
prices.
- The
amount of the disputed fees, but not exceeding the total value of the fees
paid to us during the 12 months before the action that led to liability.
- Three
hundred (300) Saudi Riyals.
- You
agree to indemnify, including our parent company, its affiliates,
subsidiaries, directors, officers, agents, employees, suppliers,
subcontractors, and licensees of our company or our parent company,
subsidiaries and affiliates from and against any losses, damages, and
expenses (including legal fees, and lawyers' fees) (“Claims”) arising
from:
- Any
allegations or claims made by others as a result of your use of services.
- Violate
any of the clauses contained in these Terms of Use, including but not
limited to any of the warranties, undertakings, and declarations.
- Violate
any applicable laws, including but not limited to data protection laws or
anti-spam laws.
- How
you use our services, including but not limited to the content you post,
the products you list, or your trademarks that violate any of third-party
intellectual property rights or have your content slander, satire, or
violate any other rights (including privacy rights) related to third
parties (including other site users).
- SUSPENSION,
TERMINATION, OR CANCELLATION
1.Without prejudice to any of your rights or remedies or
without any liability to you, we may limit, suspend or withdraw your access to,
use of the Services or cancel any order of any Products and/or delete Content
provided by you in our sole discretion. For the avoidance of doubt, any amounts
paid and received by us in connection with a canceled product order will be
refunded.
- Report
violation of terms of use:
- We
are committed to ensuring that the products and content on the site comply
with these terms of use. If the content contained does not fit these terms
of use, please notify us, and we will investigate.
- Green
Card Affiliates and Additional Services
- MAZAYAK.COM
and/or its affiliates ("MAZAYAK.COM subsidiaries") provide
location features, products, and other services to you when you use or
subscribe as a buyer and/or as a seller on-site." A subsidiary”
means, about a particular person, any company that directly or indirectly
controls or is under the control or joint control of that person.
- To
enhance your experience through the Site and with Green Card affiliates,
you hereby agree that we are allowed to create additional services,
functions, and/or accounts on your behalf, using the information you
provide to us on the Site.
- General
clauses
- Applicable
law: These terms of use and any of the relevant non-contractual
rights or duties must be subject to and interpreted to the laws applicable
in US.
- Dispute
Resolution: If you have any issues with our services, please contact
us. We will work hard to solve your problem as soon as possible. Any
disputes or controversies relating to these Terms of Use, including any
related non-contractual rights or duties, shall be settled by the courts
of the Kingdom of US (Jeddah).
- Third
Party Rights: A person who is not part of these Terms of Use has no
right to enforce any of its terms.
- The
Relationship of the Parties: There is nothing in these terms of use
that the parties or others can interpret or to try and interpret the
relationship between us as being between partners or agents or to create
a joint venture between the parties, but it is understandable and clear
that all parties to the agreement are independent parties.
- Additional
Assurances: Parties conduct or arrange for the necessary actions and
edit documents and other matters within their authority to enforce and
verify these Terms of Use, including but not limited to assisting each
party to comply with applicable law.
- Waiver:
These Terms of Use are obligated to ensure the benefit of the parties and
their respective and authorized successors. You agree that you will not
assign or transfer the Terms of Use or any of your rights or obligations
in connection with these Terms of Use, whether directly or indirectly,
without our prior written consent.
- Entire Agreement:
These Terms of Use and the documents referred to or included in the Terms
of Use represent the entire agreement between the parties concerning the
subject matter of the Agreement and supersede and override all prior
agreements, negotiations, and representations, written or oral, relating
to the subject matter. Except as specified in the Terms of Use and the
documents referred to or included in these Terms of Use, there are no
conditions, representations, warranties, representations, or agreements
between the parties whether direct, indirect, collective, explicit or
implicit.
- Amendments:
No modification to, or additions to, these Terms of Use may be made. We
reserve the right to make any modification, change, or addition to these
Terms of Use at any time or from time to time. We will post the current
version of the Terms of Use on the Site and it will be effective upon
posting on the Site or upon the date specified by us as the “Effective
Date” (if any). Your continued use of the Services in the event of any
changes constitutes your agreement to be bound by the amended Terms of
Use.
- Severability of
Clauses: If any clause of these Terms of Use is held to be void by any of
the competent courts, illegal or unenforceable, that clause, in
particular, shall be canceled and the rest of the terms and conditions
continue to exist as long as the Legal and economic substance of
transactions under their terms remains in place without any adverse
effect on their parties.
- Force
Majeure: Neither party shall be liable for loss, damage, delay, or
non-performance as a result of the actions beyond the control of any of
the parties whether such action could be foreseen (such as an act of
God’s will and actions of the legislative, judicial or regulatory
authorities of any of the parties whether federal or local government,
jurisdiction, or actions of any of our subcontractors or any third party
supplier of goods or services to us, labor disruption, total power
outage, or economic boycott).
- No
Waiver: A waiver of any clause of these Terms of Use shall not constitute
a waiver of any other clause (similar or not), and no further waiver
shall be deemed a continuing waiver of any of the relevant clauses unless
expressly stated in writing.
- Contact
Us: You can contact us via e-mail, or on our social networking sites,
live chat us on the site or contact our call center at 920009120 in US
- Continued
Access: All clauses that state that they remain valid or which apply
by nature after the termination of the contract remains in force after
the termination or suspension of your membership on the site.
Terms of Sale
- introduction
- Terms
of Sale mean the terms and conditions under which purchases are supplied
and delivered to you as a buyer on the MAZAYAK.COM-sa.com website
or our mobile application (collectively referred to as the
"Site") owned and operated by the MAZAYAK.COM.
- Please
read these terms carefully before proceeding with the purchase process
through the site. By submitting a purchase order through the Site, you
agree to these Terms of Sale and abide by them with immediate effect.
- In
addition, please read our Privacy Policy, as your use of the Site and
these Terms of Sale are subject to our Privacy Policy.
- Accepting
the purchase order
- Supplier: As
specified on the site, each product in the purchase order is sold either
by us or by a local or international seller.
- Acceptance
of the purchase order: Your purchase order is accepted by us when we
notify you of acceptance in writing (whether by email or SMS), and if we
are not able to accept your purchase order, we will notify you in writing
or through a telephone call followed by written notification via email or
SMS on your mobile phone, and the value of the product will not be
deducted from your account.
- Payment:
Your issuance of the purchase order is an authorization from you to us or
any third party specialized in electronic payments to deduct the value of
the purchases from your credit or debit card, knowing that we accept
payment under:
- Credit
or debit card.
- Or
through your e-wallet.
- Or
cash on delivery (up to 6,500 Saudi Riyals)
- To
authorize credit/debit card payments we may require you to open an
account with our other payment processing companies, including accepting
their terms and conditions and providing your details on your behalf. You
hereby authorize us to do so and we will not be held liable for any
damage or loss you may incur as a result of it.
- We
may add or cancel certain payment cards or methods that have been
accepted by us at any time and without any prior notice on our part.
- Cancellation
of Purchase Order: You can cancel the purchase order immediately
before shipping the product for any reason.
- Cancellation
of your order by us: We have the right to cancel your order when:
- Failure
to pay the value of purchases when due.
- Your
failure within a reasonable period we set for you to provide us with the
information required to deliver the products to you.
- Your
failure to allow us, within a reasonable period, to deliver the products
to you, or your failure to receive the delivery.
- If
you attempt a bulk purchase or multiple purchases by clause 2.8 below.
- Bulk
purchase and multiple purchases: We reserve the right to reject any
orders, at our discretion, if we discover two bulk purchases or multiple
purchases of similar products.
- Deliver
your order
- Delivery
Cost: The cost of delivering products is by the prices mentioned on
the Site.
- Delivery
Date: This information will be displayed to you on the Site.
- Delay
in Delivery
- If
our delivery of the product is delayed for reasons beyond our control,
we will contact you as soon as possible to let you know, and we will
take steps to minimize the consequences of the delay.
- If
there is no one at your address to receive the product and the product
cannot be mailed to your mailbox, we will let you know in time how the
product will be delivered or received.
- If
you are unable to receive the product from us as agreed or you cannot
reschedule the delivery of the product after it cannot be delivered to
you at your address, we will contact you for further instructions. We
will cancel your order by these Terms of Sale when we are unable to
contact you or arrange a new date for delivery or pickup despite our
continuous efforts in this regard.
- Delivery
from outside the country: You may be registered as an importer when
ordering products requiring delivery from outside the country. In this
case, you must verify that the products ordered comply with the law and
regulations, and you must also be obligated to pay all fees and customs
on your purchases. Regarding customs, please consider the following:
- You
may be subject to import duties and/or taxes when ordering products that
require delivery from outside the country, which may be levied once the
package reaches the specified destination;
- You
must directly bear any additional customs clearance fees, and know that
we have no control over these charges;
- Customs
policies vary from country to country, so you should contact your local
customs office for more information (about customs operations and
applicable fees);
- You
should be aware that products that require delivery from outside the
country may be subject to opening and inspection by customs officials in
the country of destination.
- Products’
Ownership: Products become owned by you as soon as they are
delivered to you at the delivery address and you have paid for them in
full.
- Invoicing:
We will issue an electronic invoice for the value of your purchase and
send it to your email address.
- Return
- The
following table explains our return policy:
Reasons for return and exchange
|
Possibility of return and exchange
|
Return Terms
|
Receiving the wrong product,
Receiving a product that is not as described on the
Site, or
Receiving a damaged product.
|
Yes
For refurbished products, you must return the product
within seven (7) days of receiving it.
|
The product has never been used, and is in its original
state with its original cover and includes all its cards.
Electronics: Accepted only in case the product is
opened and found different from the description or image displayed.
|
If you change your mind.
|
Only in certain circumstances as described in our return policy.
You have the right to return the product within (15)
days of receiving it.
For refurbished products, you must return the product
within seven (7) days of receiving it.
|
Returns are subject to special terms and conditions for
each particular category and can be found in our return policy.
|
- Non-returnable
products: You are not entitled to return or exchange any of the
following products:
- Classified
as hazardous substances in which flammable gases or liquids are used.
- Which
has been previously used or damaged by you or has become in a condition
different from what you received it.
- Any
consumables that have been used or installed in something else.
- Any
products that are devoid of their serial number or have been tampered
with.
- Any
products within the specified categories including food, beverages,
household products, digital books, swimwear, socks, underwear, contact
lenses, hygiene and personal care related products, some children's
products (such as teethers, sanitary pads, sanitary napkins, baby feeding
products), music, video, and video games.
- Non-returnable
products for health reasons, which have been opened after delivery, or
mixed with other items after delivery.
- How
to contact us (for returns and exchange): You can contact us via e-mail,
through our social networking sites, direct chat on the Site, give us a
call, or contact our call center on the following phone number 920009120
in US
- How
to refund
- In
accordance with Clause 2-4, for products that have been already
delivered, we will refund the full value of the product subject to return
including returning fees for the product (excluding the fees paid to ship
the product to you) and this applies in the following cases:
- Products
that are defective or that are not as described on the Site.
- If
the reason for the return is due to an error on our part such as
mispricing, description, or delay in delivery beyond the agreed date, etc.
For all other cases, we will refund the returnable
product (excluding the fees paid to ship the product to you) with the cost of
returning the product to us.
For products that have not been delivered, you are
entitled to receive their full value if you cancel the purchase order in
accordance with clause 2.6
- Refund
procedures: The refund will be similar to the way you paid it, as
follows:
- If
you have paid for cash on delivery, we will return the value to your
e-wallet, or
If you have paid the value under a credit/debit card, you
can choose between refunding the amount to the credit/debit card, or placing it
in your e-wallet.
-
- When
to refund:The amount will be refunded at the same time as we receive and
inspect the product at our Customer Merchandise Configuration Center, and
your final amount will be received as follows:
- .
If the refund is to be made to your credit/debit card: This will be done
within thirty (30) days from the day we receive the returned product at
our Customer Merchandise Configuration Center.
- .
If the amount will be returned to your electronic wallet, we will refund
the amount immediately after we receive and inspect the product in our
Customer Merchandise Configuration Center, or
- If
you cancel the purchase order before the shipping date, the amount will
be automatically refunded to you.
- Defects
and damages to products
- Warranty:
Providing a twelve (12) month warranty for some purchased products for
malfunctions that may occur after purchase, and providing a twenty-four
(24) month warranty for all electronic products (defined here) sold to
buyers in US. A six (6) month (maximum) warranty will apply to selected
refurbished products. The warranty does not apply to any cases other than
cases of defects in materials, parts, design, or manufacture. The
warranty is limited to repair of only the defective product, replacement
of the defective part, or replacement of the product or refund according
to the market price of the product itself (this decision is at the
discretion of the seller of the product), note that the warranty does not
cover all products, and you should check the product listing to see if
the product includes a warranty.
- Authorized
Service Centers: In cases where we sell the product directly to you and
for specific products, repairs will be carried out under warranty by
service centers authorized by us. In cases where products were purchased
by another seller, the terms of that seller's warranty will apply. For
more details, please refer to the MAZAYAK.COM warranty policy.
Product category
|
Product types
|
Maximum repair time
|
Maximum number of repair times before exchange, or
refund
|
If a repair cannot be repaired or the number of times
is exceeded
|
electronics
|
Mobile phones
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Tablet and laptop
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Cameras
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Acoustics and visuals
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Hardware
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Electronic accessories
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Video games (game controllers)
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Fashion
|
Watches
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Children’s Toys
|
Children's supplies
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Toys
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Sports and outdoors
Fitness equipment
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
Health and beauty
Electric personal care products
|
14 days after receiving the product at our repair
center.
|
3
|
Exchanged if found or refunded
|
- Warranty
period: Product repair or replacement under the terms of this warranty
does not constitute any right to extend or renew the warranty, and the
warranty terms are according to the manufacturer of the product. For more
details about specific product warranty terms, please see the product
support page for the product you have purchased.
- The
warranty does not apply in the following cases:
- If
the product is attempted to be repaired by any service center not
authorized by the seller of the product, or the product’s body is damaged
with a broken screen or twists and dents that may cause the product not
to operate, or be damaged by liquids such as dipping the product or
spraying any electronic product with water or other liquids, or if the
water indicator inside the device changes color (if it is equipped with
it).
- Modify
or completely change the product drivers (the so-called: Root in Android
devices or Jailbreak in Apple devices.)
- Use
non-original accessories with the product you have bought.
- Remove
the serial number on the product.
- Failure
to maintain and regularly inspect the product.
-
- Replace
the consumables of the device (such as batteries, light bulbs, fuses,
earphones, and printer ink).
-
- Abuse
or misuse of the product in a manner other than its intended purpose or
in a manner that violates the manufacturer's instructions for operation
and maintenance.
-
- Damage
to the product due to overcharging of its battery and failure to use it
according to the basic instructions in its user manual or charging the
device using an unsupported charger from the manufacturer.
- If
any manipulation appears on the seals of the battery’s casing or one of
its cells is broken.
- Legal
obligations for customers
- As
a party to this Agreement, you acknowledge and undertake to:
- Compliance
with applicable laws and legislation and regulations including, without
exception, all privacy protection legislation, laws, and regulations.
- You
have all the authority and eligibility to enter into this agreement and
pay the dues in accordance with the terms and conditions contained in it.
- If
you purchase the product on behalf of a company, you confirm that you
represent it and act on its behalf and that it will comply with these
sales terms.
- In
accordance with clause 1.6, our services are provided to you based on the
"status they are" without warranty, declaration, or conditions
of any kind, and we disclaim our responsibility for any of the
aforementioned, whether express, implicit or direct, including but not
limited to, all conditions, representations, and warranties of
merchantability ability or suitability for a particular purpose or
general-purpose, non-violation, compatibility, services are safe,
error-free, or that it will work without interruption, will be presented
properly, promptly, presented in the appropriate manner or in general.
- The
warranty in clause 1.5 is the only exclusive warranty that we provide by
these Terms of Sale.
- Legal
liability
- There
is nothing in these Terms of Sale that would limit or absolve any party
of responsibility for:
-
-
- Manipulation,
including fraud, committed by this party.
- Death
or personal injury caused by this party's negligence.
- Any
other liability that may not be limited or exempted under applicable
law.
- In
accordance with clause 1.7, we, our parent company, subsidiaries,
affiliates, employees or employees of our directors, board members,
agents, suppliers, subcontractors, or licensees will not be responsible
on the grounds of a court ruling, regarding claims that arise from the
contract, civil law, negligence, breach of legal duties or arising from
or related to Terms of Sale, resulting from the loss of profits, data, or
information. Any subsequent, accidental, indirect, or private damages,
even if we, our subsidiaries, directors, board members, agents,
employees, licensees, subcontractors, or suppliers are notified of the
possibility of such damages.
- In
addition, as permitted by applicable law, we, including our parent
company, subsidiaries, affiliates, employees or their directors, board
members, employees, agents, suppliers, subcontractors, or licensees, will
not be liable, and you confirm your agreement here that we are not
responsible for any damages or losses that may arise whether directly or
indirectly:
- Late
delivery of products or failure to deliver part of them if you fail to
provide us with the information we need within a reasonable time since
the date we requested it or if you fail to fulfill the value.
- Damages
that may result from unauthorized product repairs.
- Loss
of any data stored or saved in Products that are repaired or exchanged.
- Your
complete reliance on the content or any other information provided by
the Site regarding the product for which you have issued the purchase
order.
- Your
use or inability to use the product you ordered.
- Site
delays, delays, or disruptions to our services.
- Viruses
or electronic malware resulting from the use of the product you ordered.
- Damages
to your device resulting from the use of the product you ordered.
- Your
loss of a business opportunity or inability to conduct business or
something like that due to our inability to deliver the product you have
ordered on time.
- Any
actions or events beyond our control.
- Subject
to clause 1.7, if clauses 3.6, 2.7, and 3.7 are found not to be applicable
or unenforceable for any reason, then full legal liability is limited to
us, our parent company, subsidiaries, affiliates, employees, directors,
board members, agents, suppliers, subcontractors or licensees, whether
based on a court ruling or a claim arising from the contract, default or
breach of legal duties or arising from or related to these Terms of Sale,
within the following limits at the minimum value of:
-
- The
price of the product sold on the site, the original shipping costs, and
the return shipping cost, or
- The
amount of three hundred (300) Saudi riyals
- You
hereby agree to compensate us and not hold, our parent company,
subsidiaries, affiliates, or employees of our directors, board members,
employees, agents, suppliers, subcontractors, or licensees liable for any
losses, harm, damages, or expenses (including legal fees and attorney
fees) arising from or related to:
- Any
claims or requests made by any third party arising from your use of the
Site and our services.
- You
violating any of the terms and conditions of this agreement, including
and without limiting any warranties, declarations, or undertakings.
- Or
any violation of the applicable laws.
- General
provisions
- Applicable
law:The Terms of Sale and any non-contractual rights and obligations
arising from or related to these Terms of Sale, which are subject to the
laws applicable in US and interpreted by these laws.
- Dispute
resolution:
- If
you are not satisfied with any products you have purchased through the
Site, you can contact us via email, through our social media sites, live
chat us on the Site, or contact our call center at the 920009210-phone
number (in US).
- If
you cannot reach a solution as stated in clause 2.8 (a) within
forty-five (45) days of notifying the seller of your problem, the
settlement will be made through mediation by the Saudi Commercial
Arbitration Centre by the mediation rules adopted by the Center in
accordance with the arbitration rules adopted by the Center by one
arbitrator. The headquarters of both mediation and arbitration shall be
in the city of Jeddah, and the Arabic Language shall be the language of
mediation and arbitration.
- Third
Party Rights: No party other than the parties to this Agreement has the
right to implement any of its provisions.
- The
relationship of the parties:None of the mentioned may be interpreted in
the content of the Terms of Sale or considered either by its parties or
by any third party as a joint partnership or company between the parties
to the agreement, as it is understood that the parties to the agreement
entered into a contractual relationship to perform the service of each
other independently of the other.
- Additional
assurances: The parties agreed to work, implement or make arrangements to
carry out work and implementation of every required act, document, or
anything reasonably within their respective powers to implement and
enforce the Terms of Sale that exist to the fullest extent, including
without limiting each other's assistance in complying with applicable
law.
- Waiver:
These Terms of Sale are binding on the interests of its parties,
successors, and permitted assigns, and you agree not to assign or
transfer the validity of these Terms or any of your rights or obligations
under these Terms of Sale, whether directly or indirectly, without
obtaining an initial written consent by us, provided that we do not
withhold the consent without giving a reasonable cause.
- ENTIRE
AGREEMENT: These Terms of Sale and the documents referred to or attached
to them contain the entire agreement between the parties concerning their
subject matter, and supersede all prior agreements, negotiations, and
representations, whether written or oral, concerning their subject
matter. There are no conditions, representations, warranties,
undertakings, or other agreements between the parties to this agreement,
whether direct, indirect, express or implied, other than this agreement
and the documents referred to or attached to it.
- Amendments
and Changes: These Terms of Sale cannot be changed, diversified, amended,
or add on in any way by you alone, and we reserve the right to amend,
diversify and add on these Terms of Sale at any time and from time to
time. We will also post the current version of the Terms of Sale on the
Site, and each change will be immediately effective upon posting or upon
the date, we set as the Effective Date (as applicable). Your continued
use of the site and our services after any changes to the Terms of Sale
constitutes your consent to be bound by the changes that occurred and to
work with the terms after the amendments and changes.
- Separability
between clauses: If any court of competent jurisdiction decides that any
of the clauses of these Terms of Sale is no longer enforceable, illegal,
or canceled, this clause will be immediately canceled from these
conditions and the rest of the terms and conditions will continue to
exist in force as long as the legal and economic substance of the deals
remains which were carried out under its terms and conditions, without
any adverse effect on its parties.
- Force
Majeure: Neither party to the Agreement shall be liable for any loss,
damage, delay, or failure to perform due to acts beyond their control,
whether such acts or events could or could not be reasonably foreseen
(including acts of God or Legislative rulings, court rulings, regulatory
or governmental decisions of local or federal governments, courts,
governing bodies, the work of subcontractors or any third party supplier
of goods or services to us, economic boycott, power cutting or labor
unrest).
- Waiver
of one of the clauses:Our waiver of any of these Terms of Sale may not be
interpreted as a waiver of any other clauses contained in it (whether
similar or different), and the waiver of one of the clauses may not be
interpreted as a permanent waiver unless we express it explicitly and in
written terms.
- Continuity:
All clauses in these Terms of Sale, whether expressed or remaining
normally, remain valid even when your membership on the site is suspended
or expired.